Shop help

Important information about how our online shop works.

How to shop

MY account

To log into my account please click Login to my account which appears at the top of the slide out sidebar menu and enter your email address and password. You can view and update your account details, modify your password, and track your order at any time.

If you have forgotten your password click on the Request new password tab enter your email address and we will send you an email containing a one time login link.

Postage and delivery

Order tracking

Log into your account and select Orders for a list of all previous orders. You can view your order details and order status. Click view order on the order you wish to view, this will display your order details including the status and tracking number (if applicable).

Once your order has been completed and shipped you will receive a completed order email from us. Please note, orders selected for pick from the Cafe may be collected upon receipt of the completed order email.

We Reserve the Right

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock.
  • To take reasonable steps to verify that the order and credit details are bona fide.

Payment methods

The following payment methods can be used at Bitton Gourmet Online Store and Bitton Gourmet Cafe & Restaurant.

Bitton online store

  • Paypal, which accepts visa and mastercard.

bitton café and restaurant

  • Mastercard, Visa, American Express
  • Bitton gift cards

Payment security

When submit your order we send the transaction directly to the bank. We do not share those details with any third parties. Our online system automatically encrypts all your details using the latest SSL V3 encryption standard.

Pricing

We try to keep our prices consistent between our store and the online store. Occasionally, our pricing may be slightly different due to special promotions or markdowns that are only available either in-store or online. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.

Australian GST

All prices are in AUD and include GST where applicable.

FAQ

What if I don’t have a PayPal account?

PayPal also accepts all major credit cards, so even if you don't have a Paypal account you can pay by credit card via the Paypal site.