As a business owner in the GFC, the question I am asked the most is how we are being affected. I feel incredibly lucky to answer that we are doing well and that to date, although we are aware and cautious of what is going on, we feel that our business is as strong as ever. I would like to think that a great deal of this is down to service ... I am constantly at my staff to maintain an excellent quality of service in all aspects of our business. It fascinates me that businesses feel that they can get through these tough economic times without it.